Privacy Policy
Last updated: August 12, 2026 — Learn how BCB Care Hospital collects, protects, and handles patient data.
1. Information We Collect
When you use the BCB Care Hospital digital portal, schedule appointments, or contact our medical staff, we may collect personal information including:
- Full Name, Age, Gender, and Contact Information (Phone Number, Email Address).
- Residential Address for patient records and home care/ambulance response.
- Medical department preference, preferred consultation time, and health query notes.
- Technical usage data (IP address, browser type, and page interactions) to optimize web responsiveness.
2. How We Use Your Information
BCB Care Hospital uses collected information solely for legitimate medical care and administrative purposes:
- Scheduling doctor appointments and coordinating outpatient/inpatient care.
- Sending SMS or WhatsApp appointment confirmations, reminders, and diagnostic status updates.
- Maintaining secure health records in compliance with Indian healthcare regulations.
- Improving hospital operations, website performance, and emergency response speed.
3. Data Protection & Security
We implement strict technical and organizational safeguards to ensure patient confidentiality:
- Encrypted data transmission (SSL/TLS protocols) across all website forms.
- Restricted internal access to patient medical records limited strictly to authorized medical staff.
- Zero commercial selling, renting, or trading of patient data to external marketing entities.
4. Third-Party Service Providers
We may engage trusted third-party service infrastructure (such as SMS gateways or secure server hosts) strictly to deliver healthcare services. All providers are bound by legal confidentiality agreements and data protection standards.
5. Your Rights & Contact Information
You have the right to request access to, correction of, or updating of your personal information held in our records.
BCB Care Hospital Administration
Natun Nagar, Dhemaji, Assam – 787057
